The following policies & details specifically describe how SOCHARMONEE operates.
By purchasing, all customers confirm that they've read, understood, & agreed to all policies & details within this page and/or instructed by SOCHARMONEE.
Return & Exchange Policy
In light of ongoing health concerns, including those related to Covid-19, we regret to inform you that, at this time, we are unable to accept returns or exchanges.
Returned Orders
Should your order be returned due to factors such as an incorrect address or being unreachable by the carrier, a reshipment fee will be mandatory to dispatch your order anew. Declining to pay this fee will result in the non-shipment of your order, and a refund will not be processed.
U.S. Reshipment Fee - $10
(Inclusive of shipping with a required signature upon delivery)
International Reshipment Fee - $40
Damaged or Missing Order
If your product arrives damaged or defective, kindly provide evidence and promptly contact us. Please note that this excludes food orders; refer to our Store Policy for further details.
For missing items post-delivery, we will only dispatch the overlooked item after reviewing our shipping cam footage.
ALL SALES ARE FINAL, AND NO REFUNDS WILL BE ISSUED.
Cancellation Policy
Orders may be canceled within 30 minutes before processing begins. Due to our swift order processing, we cannot accommodate cancellations once shipping confirmation emails have been dispatched.
After 24 hours from the timeof delivery, we regret to inform you that we will be unable to address or rectify any issues related to damaged items.
We appreciate your understanding and cooperation.
Shipping Policy
Our commitment is to provide you with optimal shipping solutions, regardless of your location. Each day, we successfully deliver to numerous customers worldwide, and we continuously strive to deliver services of the utmost quality.
Shipping Schedule
Orders are processed and shipped on Tuesdays and Fridays.
Processing
Processing refers to the time required for your order payment to be processed. Please note the following processing times:
- Standard Orders: 7-14 business days (excluding weekends and holidays).
- Wholesale Orders: Up to 10-18 business days (excluding weekends and holidays).
All wholesale products are meticulously handcrafted to perfection, ensuring that no additional work is needed upon receiving your order. We appreciate your understanding and ask for your cooperation as we often dispatch orders before they reach the ship-out deadline.
Shipping
Shipping time is the duration it takes for your order to be dispatched after processing.
Each shipping option comes with a 5-business day processing time, clearly indicated at checkout.
- Free Shipping: 7-14 Business Days
- Standard Shipping: $15 (5-10 Business Days)
- Priority Shipping: $35 (1-4 Business Days)
- Rush Shipping: $50 (2 Business Days)
- Food Shipping: 7-14 Business Days (Depending on High Demand; May Ship Sooner)
Please be aware that the shipping times mentioned above are estimates and may vary due to factors such as high demand or unforeseen circumstances. We appreciate your patience and understanding as we work diligently to ensure the timely delivery of your orders.
Thank you for choosing us for your shipping needs.